Terms of service

 

6.6 Product availability is confirmed only when assembled for shipment. The Company shall not be liable for any loss caused by the unavailability of Product ordered.

An event of force majeure is an event or circumstance which is beyond the control and without the fault or negligence of The Company and which by the exercise of reasonable diligence The Company was unable to prevent provided that event or circumstance including but not limited to the following:
 

(a) riot, war, invasion, act of foreign enemies, hostilities (whether war be declared or not) acts of terrorism, civil war, rebellion, revolution, insurrection of military or usurped power, requisition or compulsory acquisition by any governmental or competent authority;
 

(b) ionizing radiation or contamination, radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive or other hazardous properties of any explosive assembly or nuclear component;
 

(c) pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds;

(d) earthquakes, flood, fire or other physical natural disaster; and
 

(e) strikes at national level or industrial disputes at a national level or strike or industrial disputes by labour not employed by Company, its subcontractors or its suppliers and which affect an essential portion of the delivery of Products.
 

(f) pandemic or health crisis
 

9.1 The Company is not responsible for any failure to perform its obligations if it is prevented or delayed in performing those obligations by an event of force majeure.
 

9.2 Where there is an event of force majeure, The Company must immediately notify The Customer giving full particulars of the event of force majeure and the reasons for the event of force majeure preventing The Company from or delaying it from performing its obligations and must use its reasonable efforts to mitigate the effect of the event of force majeure to fulfil its obligations.
 

9.3. Upon completion of the event of force majeure, The Company must as soon as reasonably practicable recommence the performance of its obligations under the contract of sale.
 

9.4 An event of force majeure does not relieve The Company and The Customer from liability for an obligation which arose before the occurrence of that event, nor does that event affect the obligation to pay money in a timely manner which matured prior to the occurrence of that event.
 

9.5 The Company has no entitlement and has no liability for: (a) any costs, losses, expenses, damages during an event of force majeure; and (b) any delay costs in any way incurred due to an event of force majeure.

10.1 Payment will be required on order placement for all orders unless otherwise agreed in writing. At the discretion of the Company, the Customer may be granted Open Account facilities up to a specified credit limit and on completion of a satisfactory credit investigation. The Company reserves the right to withdraw such facilities without giving notice or reason to the Customer.

10.2 Payment can be made online via debit or credit card (AMEX, Mastercard & Visa), or by bank transfer. Any transfer fees are to The Customer account. 

10.3 For Commercial Accounts, invoices are generated on the date of dispatch, and any terms agreed in writing, are applicable from the date of dispatch.

10.4 If an account falls to 15 days overdue, an automated e-mail will be generated notifying The Customer of a pending late payment fee, of $75.00 or 2.5% of the remaining overdue amount, whichever is higher. This fee will be automatically applied to the account if the funds are not received by The Company within 7 days of the above e-mail notification.

10.5 If the same account falls to 30 days overdue, a second automated e-mail will be generated notifying The Customer of a further pending late payment fee, of an additional $75.00 or an additional 2.5% of the remaining overdue amount, whichever is higher. This fee will be automatically applied to the account if the funds are not received by The Company within 7 days of this second e-mail notification.

10.6 If the account is not settled in full by 75 days overdue, The Company will employ a debt collection agency, and The Company reserves the right to charge The Customer all expenses, including legal fees, which The Company may incur in recovering such outstanding sums.

10.7 The Company reserves the right to remove credit facilities from any customer who has not paid within the agreed terms.

10.8 The Company further reserves the right to refuse future orders from a customer who has not paid within the agreed terms.

10.9 The Company reserves the right to refuse to process a new order until any overdue invoices have been settled in full, including any extra fees incurred by The Customer.

By Bank Transfer:

 

Account Title Bank Name : Ueta MEA FZE

Address : HSBC Bank Middle East LTD Bur Dubai Branch P O BOX 66, Dubai, UAE

Swift code : BBMEAEAD

Account Number : 023-853468-001

Currency AED

IBAN AE790200000023853468001
 
Please ensure that you include only the Embassy/Organisation name and your invoice number as a reference in the details of payment section of the remittance advice – this will help us to clear the account of the amount outstanding. Please limit the reference to these details only to aid processing.
 

Please also include the Purpose of Payment (POP) code which is a requirement by UAE Central Bank. Please put GDE for Goods Sold Exports.
 

When paying by bank transfer the charges at both ends (recipient and sender) are to be paid by the customer.

By Secure Link:
 

Confirm your customer and invoice details to ‘accounts@gesdiplomatic.com’ and we will send you a link from which you can make a secure payment using your bank card.

By Phone
 

Please note that for reasons of security, credit card payments can only be processed by authorised UETA MEA FZE personnel.

Credit card payments can be accepted in one of 3 currencies – US Dollars, UK Pound Sterling or Euro.

Payments in other currencies will be converted to one of the accepted currencies at the prevailing exchange rate.

All card payments are processed through secure, PCI-DSS-compliant channels. The Company does not store or retain card details in any form.

 

UETA MEA FZE do not charge any additional processing fee for Credit Card payments provided the transaction is processed successfully within 30 days. However, we reserve the right to charge a fee of up to 5% in the event of delays beyond this time. 

11.1 Notwithstanding the passing of risk in The Products, the property in The Products shall not pass to The Customer until The Company has received payment in full, together with payment of all other sums outstanding between them in respect of this contract or otherwise.
 

11.2 Risk in the Products shall pass to The Customer when the goods are delivered by The Company or collected by The Customer. If The Company uses a third-party carrier the risk in The Products passes to The Customer when The Company delivers the goods to the carrier.

 

12.1 The Company shall give all reasonable assistance in obtaining the necessary documentation to accompany a shipment.
 

12.2 However, The Company cannot accept responsibility for the acceptance of these documents by the authorities in an importing country.
 

12.3 The Company reserves the right to charge The Customer for any documentation, inspection or other services supplied to The Customer in respect of their orders.